Commitment to Youth with CII

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Commitment to Youth with CII

Back in October, TRS’s apprentices attended the Apprenticeship Live in Bristol organised by the CII and Insurance Times, with the initiative to encourage young professionals into the sector. With TRS’s major interest with work experience placements and apprenticeship schemes, the company has teamed up with local authorities, academies and the CII to increase awareness and shape the future workforce. IMG_5019

Most recently, directors at TRS were invited to be filmed for the Connected Schools and Businesses Programme. These interviews offered insight into personal experiences, where TRS see the future and how their strategic business planning continues to include offering numerous opportunities for the younger age range. Due to TRS’s commitment to youth, they have been highly recognised as Apprenticeship Ambassadors, with this years schedule already including trips to the Houses of Parliament, presentations within schools and colleges on higher education choices, main sponsors for Skills Shows and continue to facilitate the company’s own growth of apprentices with the proposal to expand on those placed within TRS.

For more information visit Apprenticeships

To keep updated with the reigning Worcestershire Apprentice of the Year whom is employed at TRS, visit Blog or alternatively, follow @No_Apprentice

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We Love Claims

Category : November 2015

Thursday 26th November saw over 300 claims professionals attend the 3rd I Love Claims Home Conference at the Ricoh Arena, Coventry which focused upon ‘The Future of Home Claims, Tomorrow and After: Are we really ready?’.  

IMG_4307The morning offered networking and delegates to mooch around the exhibition stands in the hall. Following the introductions from Alan Soutar, the challenges and issues occuring today and in the near future were addressed and discuss by Rob Smale of Ageas, Gordon Vater of RiiG and Jeremy Hyams of Claims Consortium Group. Much of this group discussion and questions posed surrounded current and emerging technologies and what best suits the customers. Another hot topic was the lack of new talent in the industry and how to introduce young professionals into claims.

Presentations from Tom Stephens of LV=, Jeremy Sykes of Polygon, Mike Steel from the environmental agency and Phil McNeilage of Cunningham Lindsey looked at whether we are ready for surge and how each of these companies have been and are preparing. Late morning viewed customers expectations in dealing with domestic buildings claims with expert knowledge and insight from Geoff Ball of Claims Consortium, Paul Hayman of MA Assist, Chris Brown of BVS and Lynne Johnson of Aviva.

After lunch and more networking, the afternoon addressed issues of lack of talent and the apprenticeship academy set up by Aviva and L&G, initiated from last years I Love Claims conference. Named the ‘Insurance Industry National Apprenticeship Academy’ encourages companies within the industry to join the movement. Oliver McGuinness of Innovation Group, Paul Sell of Aviva, Dan White of Ninety Consultancy and Jon Carter of Deutsche Telekom looked at the Connected Home, the current offerings in the market and how this can mitigate risks against fire, flood and burglary.

The conference ended with everyone reflecting on the topics which were discussed, had we learnt anything and what was to be taken away. TRS would like to thank I Love Claims for another great event and inviting us back for the 3rd year. See you next year!


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TRS Wins The Double

The Replacement Service attended the Worcestershire Apprenticeships Awards 2015 at the West Midlands Safari Park, supported by the Worcestershire LEP and County Council. TRS employee, Victoria Rawlings, had been shortlisted for the ‘Higher Level Apprentice of the Year’.
The event hoped to continue to raise the awareness of apprenticeship schemes and the positive contributions that the younger generation are having on the workforce. The award categories hoped to acknowledge the businesses that have strongly supported the scheme and benefited greatly from and also the individual apprentices themselves, that had shown an outstanding occupational progress and theoretical ability.The host, BBC Morning News Presenter Steph McGovern, introduced the 13 different awards with a brief summary of why each finalist had been selected. Organisers of the event had mentioned that this year had produced an increase in apprenticeships across the county, producing some excellent candidates and some stiff competition.
With guests enjoying a 3 course meal and drinks, the last skint of awards for individuals were announced, including Victoria and TRS’s category. Winners of the Intermediate, Advanced and Higher levels are then put forward to the Worcestershire Apprentice of the Year.
For the Higher Level category, Victoria’s achievements were addressed including her completion of Level 3 qualification with TDM Wyre Academy and starting her Level 4 with the Oxford College of Marketing. Since joining TRS, Victoria has introduced new innovative approaches and contributes as part of an editorial board for a national insurance publication. It was announced that Victoria had won the award and awaited to hear the outcome of the overall Worcestershire apprentice of the Year sponsored by Worcester Bosch Group.
TRS are happy to announce that Victoria won this award, in an interview with organisers afterwards, Victoria stated:

This apprenticeship has given me what higher education failed to do

From winning both awards, Victoria has been overwhelmed with messages from fellow finalists and businesses within the county. Some 5 hours later, she has already been penciled in to talk at high schools in the area.
TRS would like to congratulate everyone involved for producing a great event, the applicants and Worcestershire for it’s continuing successes.

#WorldClassWorcs #WorcsApprentices

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Financial Director Expert Speaker for UK Trade Event

uk tradeTRS’s Finance Director, Brett Welch has been announced to speak at a UK Trade and Investment event this November, with the theme being ‘Great Britain – a perfect destination to expand your business’. The event organised by the Pure Club and UKTI is in Warsaw, Poland on the 18th November. 

Brett is be featured alongside other professionals from the Pure Sky Club, UKTI and BPCC. Brett will be providing his expert knowledge on how setting up business in the UK is much easier than people expect, after setting up his own accountancy company, Polkadot&Wellkept some 30 years ago.

For more information regarding UK Trade events, visit




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Insurance Times & CII support in Apprenticeships

43870_AP-Logo-LargeKick started earlier this year, the Insurance Times have joined forces with the Chartered Insurance Institute to promote apprenticeships within the industry. Hosting half day events in a number of cities, this event saw speakers from Insurance Times, CII, Zurich and a successful former apprentice, offering their experiences and the battles they face with a industry,which portrays a ‘dull’ and ‘uninspiring’ image. The afternoon allowed networking opportunities and a practical afternoon of presentations for TRS apprentices and others to get their teeth into!

The Replacement Service have employed 100% of apprentices and make up 40% of the company, ranging from apprenticeships in Software Development and Claims Handling to Social Media to Accountancy. Supporting Apprenticeships Live shows an initiative to change the perception young professionals have of insurance and together continue to offer more apprenticeships and insurance specific qualifications.

Answering questions from an Insurance Times reporter, TRS apprentices are to be featured in the next publication and online. For more information on the Insurance Times views on apprenticeships, visit 

To find out how to find out how you can employ an apprentice, visit

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Achieve, Learn and Earn!

The Replacement Service has had a fantastic success rate with the apprenticeship scheme and currently employ 100% of those that were took on. TRS are happy to welcome another group of young professionals who will be educated on all aspects of the business with specialising in IT, software and systems. Partnering up with 3AAA in Worcester, TRS have introduced Jake and Leon to the team, to encourage a new generation to the insurance industry.

Following the motto, ‘anyone who is willing to learn, deserves to earn’, TRS support not only their career development but also on a personal level. It is important to grow these individuals with transferable skills for their future, wherever that may be, and also concentrate on growing their confidence. Marketing Manager, Victoria Rawlings says:

‘From our experiences, they join the team as timid teenagers, who have the aptitude and willingness to better themselves. Over the 12 month period, the change in the individual is evident. They are not only competent in what they do, but they enjoy work and become a key member to the TRS team.’

The recent social media campaign for #ThankYourMentor, highlighted not only the apprentices but the supportive staff.

TRS also have a great working relationship with another Apprenticeship provider, TDM Wyre Academy, and continue to look for candidates in the Worcestershire area. For more information on how to become an apprentice, or to start an apprenticeship programme in the workplace, visit the National Apprenticeship Service on


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2nd Summer Solstice

DSC_6007The Replacement Service are happy to announce the return of Summer Solstice 2015! With only 5 weeks to go, TRS on behalf of St Richard’s Hospice are running the 2nd event at Shelsley Walsh Hill Climb on Saturday 20th June.

TRS started the event last year and due to the huge support and interest, it has continued to grow with a huge backing from Worcestershire and beyond. This unique opportunity allows the public to drive the famous course, following in the same tracks as legends such as Sir Stirling Moss and many others. The day is already promising a wide variety of classic and sporting vehicles, with a mix of some more modern models and a surprise unveiling of the newest and most exciting motorsport in the world, All Surface Racing.

‘ASR’ is supported by TRS and famous professionals such as Randy Mamola, in introducing 16-18 year olds into the motoring industry. To see a full profile of supporters and the promotion video, visit

The 2nd Summer Solstice also celebrates fantastic local businesses who will be attending, with a mixture of photography, art and motoring. All members of the public are invited to this family event, where one can enjoy local bands, a selection of food and a glass of Pimms at the bar! We look forward to welcoming everyone on the 20th and donating more money to this brilliant charity.

Sponsorship, bookings and all enquiries to Victoria on 01905 330063.

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Apprenticeships Boost TRS Development

Category : December 2014


Over the past few years, apprenticeships were estimated to drive the growth of small businesses and the UK economy. This reflects the figures from national publications this week, stating that since 2009, there has been a 72% increase in employers appointing  job roles for apprentices.The Replacement Service, like many other companies across the nation, have benefited from this scheme.

Delivering apprenticeships at TRS has contributed to the education of young professionals and the progression of development to the company’s portfolio. TRS have more reason to celebrate with one apprentice haven completed their first year now being took on full time. Having been inspired to pursue a career in Software Development, apprentice Joe has flourished whilst working with the IT team.

‘Anyone who is willing to learn, deserves the opportunity to earn’

James Hyslop, CEO

Employing apprentices at TRS has helped broaden the services and products that are provided.

For more information regarding IT apprenticeships, visit:

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And Yet Another First

The Replacement Service annually support ‘I Love Claims’  and exhibited at their 2nd Home Claims Conference last week. With much to shout about, TRS presented the insurance industry with extended services and made a whole room fall silent…

TRS have constantly changed and evolved over the last 26 years to provide customers with the best of service. This involved numerous firsts and today we are happy to announce yet another. TRS have agreed an exclusive 5 year deal with the largest electrical buying group in Europe, Euronics who are supporting us in our quest to provide a local yet national service.

If this statement to the insurance industry wasn’t enough, TRS representatives raised an issue to the panel debate.  The damaging topic of cyber security has seemed to been overlooked, with all that attended not being aware of just how prone they are to the risk.

You could hear a pin drop…

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Partner Launches New Award

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Category : September 2014


TRS partner, Phenomenex have joined forces with The Analytical Scientist Magazine to launch the international Humanity in Science Award, with a grand prize of $25,000. 

“Making the world a better place has always been the foundation of Phenomenex, giving deeper meaning to our daily business and connecting us to a purpose greater than ourselves,” explains Fasha (Farshad) Mahjoor, Phenomenex CEO. “With this new award, we celebrate scientists who take our philosophy to the next level, dedicating their research to improving the world for mankind through heart, soul, and science. It will be a privilege to recognize their contributions.”

The award acknowledges the importance of team collaboration to the development of innovation, recognizing cross-institute, cross-company, and cross-border collaborations, in addition to the work of one or two individuals.

Further information can be found on the Humanity in Science website at