The story of TRS, from the 80's to Today

Since 1987, The Replacement Service have been producing solutions for the claims sector. Year on Year, the company continues to grow, tailoring it’s services to meet customer requirements.



TRS was not the company’s original name. Back in 1987, Alphabet was set up by CEO, James Hyslop, who along with the underwriters at Equity Red Star wrote the ‘new for old’ policy wording.


During 1994, James Hyslop suffered an accident resulting in Alphabet being sold to the Hogg Group.


From the adaptations of the current systems, The Replacement Service created ClaimBrain, a contents validation database which continues to grow and used my many professionals in the industry.


For the excellent and unrivaled customer service, The Replacement Service wins the Pride Award from Nationwide.


Offering young professionals opportunities has always been of importance to the company, The Replacement Service sets up the ‘TRS Centre of Excellence’, providing apprenticeships and trainee-ships.

The HUB is created.


The hub grows with extended services and larger coverage for clients. TRS currently offer a local yet national service.

The Marketing partner with Modern Claims Magazine as part of the Editorial board offering knowledge and views the industry faces.

ClaimBrain proudly sponsors the ‘Claims Management Team of the Year’ Award in Leeds.


2 years later, Alphabet devised replacement as a way of settling claims.


Returning back to the industry, The Replacement Service was born. Software Developers created the 1st claims handling system which continues to be developed and still used today!


With much to talk about, The Replacement Service partner with the Insurance Times, mainly featuring the software solutions developed.


For initiative, The Replacement Service proudly makes it to the final of the British Business Boost Award


Setting the heart of ‘Cyber Security Land’, TRS are awarded with a Cyber Essentials Accredition in protecting it’s software, employees, supply chain and customers.

TRS’s chosen charity, St Richard’s Hospice work closely together to create the ‘Summer Solstice’, a motorsport event at the famous Shelsley Walsh Hill Climb. This is now an annual event.

TRS merge with former competitor Lakeside.