Category Archives: November 2015

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We Love Claims

Category : November 2015

Thursday 26th November saw over 300 claims professionals attend the 3rd I Love Claims Home Conference at the Ricoh Arena, Coventry which focused upon ‘The Future of Home Claims, Tomorrow and After: Are we really ready?’.  

IMG_4307The morning offered networking and delegates to mooch around the exhibition stands in the hall. Following the introductions from Alan Soutar, the challenges and issues occuring today and in the near future were addressed and discuss by Rob Smale of Ageas, Gordon Vater of RiiG and Jeremy Hyams of Claims Consortium Group. Much of this group discussion and questions posed surrounded current and emerging technologies and what best suits the customers. Another hot topic was the lack of new talent in the industry and how to introduce young professionals into claims.

Presentations from Tom Stephens of LV=, Jeremy Sykes of Polygon, Mike Steel from the environmental agency and Phil McNeilage of Cunningham Lindsey looked at whether we are ready for surge and how each of these companies have been and are preparing. Late morning viewed customers expectations in dealing with domestic buildings claims with expert knowledge and insight from Geoff Ball of Claims Consortium, Paul Hayman of MA Assist, Chris Brown of BVS and Lynne Johnson of Aviva.

After lunch and more networking, the afternoon addressed issues of lack of talent and the apprenticeship academy set up by Aviva and L&G, initiated from last years I Love Claims conference. Named the ‘Insurance Industry National Apprenticeship Academy’ encourages companies within the industry to join the movement. Oliver McGuinness of Innovation Group, Paul Sell of Aviva, Dan White of Ninety Consultancy and Jon Carter of Deutsche Telekom looked at the Connected Home, the current offerings in the market and how this can mitigate risks against fire, flood and burglary.

The conference ended with everyone reflecting on the topics which were discussed, had we learnt anything and what was to be taken away. TRS would like to thank I Love Claims for another great event and inviting us back for the 3rd year. See you next year!


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TRS Wins The Double

The Replacement Service attended the Worcestershire Apprenticeships Awards 2015 at the West Midlands Safari Park, supported by the Worcestershire LEP and County Council. TRS employee, Victoria Rawlings, had been shortlisted for the ‘Higher Level Apprentice of the Year’.
The event hoped to continue to raise the awareness of apprenticeship schemes and the positive contributions that the younger generation are having on the workforce. The award categories hoped to acknowledge the businesses that have strongly supported the scheme and benefited greatly from and also the individual apprentices themselves, that had shown an outstanding occupational progress and theoretical ability.The host, BBC Morning News Presenter Steph McGovern, introduced the 13 different awards with a brief summary of why each finalist had been selected. Organisers of the event had mentioned that this year had produced an increase in apprenticeships across the county, producing some excellent candidates and some stiff competition.
With guests enjoying a 3 course meal and drinks, the last skint of awards for individuals were announced, including Victoria and TRS’s category. Winners of the Intermediate, Advanced and Higher levels are then put forward to the Worcestershire Apprentice of the Year.
For the Higher Level category, Victoria’s achievements were addressed including her completion of Level 3 qualification with TDM Wyre Academy and starting her Level 4 with the Oxford College of Marketing. Since joining TRS, Victoria has introduced new innovative approaches and contributes as part of an editorial board for a national insurance publication. It was announced that Victoria had won the award and awaited to hear the outcome of the overall Worcestershire apprentice of the Year sponsored by Worcester Bosch Group.
TRS are happy to announce that Victoria won this award, in an interview with organisers afterwards, Victoria stated:

This apprenticeship has given me what higher education failed to do

From winning both awards, Victoria has been overwhelmed with messages from fellow finalists and businesses within the county. Some 5 hours later, she has already been penciled in to talk at high schools in the area.
TRS would like to congratulate everyone involved for producing a great event, the applicants and Worcestershire for it’s continuing successes.

#WorldClassWorcs #WorcsApprentices

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Financial Director Expert Speaker for UK Trade Event

uk tradeTRS’s Finance Director, Brett Welch has been announced to speak at a UK Trade and Investment event this November, with the theme being ‘Great Britain – a perfect destination to expand your business’. The event organised by the Pure Club and UKTI is in Warsaw, Poland on the 18th November. 

Brett is be featured alongside other professionals from the Pure Sky Club, UKTI and BPCC. Brett will be providing his expert knowledge on how setting up business in the UK is much easier than people expect, after setting up his own accountancy company, Polkadot&Wellkept some 30 years ago.

For more information regarding UK Trade events, visit